Angels And Demons Inside Of Peer Pressure - 1083 Words

Angels and Demons Inside of Peer Pressure One day, I asked myself a question: Who I am and how I become who I am? I take art class, instrument class, basketball class afterschool even though I never like them; I skip class in the university to go shopping with my roommate; I am on a strict diet through the whole semester to lose 30 pounds; I study hard to become one of the top student; I stay humble and helpful both inside and outside of the classroom; I join student council and many student clubs at college; I am punctual at work. To be honest, I don’t enjoy every single thing I do, however, I do it anyway to please my peers, gain their acceptance, and maintain my popularity. After so many years, these things have become parts of me and shaped who I am at some point. We as human beings live in the society through interactions with peers, and peer pressure has a great impact on us, negatively or positively. Peer pressure refers to the social pressure by members of one’s peer group to take a certain action, adopt a certain value, in order to fit in with a certain peer group. Consequently, it shapes one’s view of the environment, and on oneself. People seek group conformity and acceptance, therefore, peer pressure impact us on a day-to-day basis, especially, on teenagers. According to Erik Erikson’s developmental stage, teenagers seek their identities. Peer pressure encourages them to change their attitudes, values, or behaviors in order to conform to group norms. NegativeShow MoreRelatedCriminology, Crj 3680 Your Theory Of Crime1689 Words   |  7 Pagesviolent since the beginning of their life. Our mind has 3 dimensions, each one categorized with an individual personality in three parts: â€Å"Id, Ego and Super ego† (Freud, 1989). For a better understanding, think of it as a person (Ego), an angel (Super-ego) and a demon (Id). The term â€Å"Id†, is a representation of impulses, desires, and basic needs perhaps covering physiological needs without considering the consequences. Also, there is â€Å"Ego†, which has the ability to make â€Å"Id† demand come true while meetingRead MoreShort Story : Scelestus City 1929 Words   |  8 Pagesshot?† She shrugs. â€Å"Maybe. It’d be good for you.† â€Å"And what if you get shot?† She snorts a laugh, throwing me a sideways look. â€Å"Tonto loco.† I frown. Felix and Thorn are the first people I’ve met to know parts of a different language. Outside, the Angels obliterated all other languages, believing it’s impure to have more than one language. I don’t think the same. I think it makes a person smarter. It also makes insulting people easier. Felix steps out of the alley, brushing his hair back. â€Å"Are youRead MoreChapter-by-Chapter Book Summary St. Matthew5667 Words   |  23 PagesZadok, Achim, Eli’ud, Ele-a’zar, Matthan, Jacob, Joseph, Mary, and Jesus. * Main Event: The Birth of Jesus Christ (18- 25) - Marry, the mother of Jesus Christ, became pregnant through the power of the Holy Spirit even she was still a virgin. An angel appeared to Joseph, the husband of Mary, and said that he should not be afraid to take Mary as His wife, the child within her was conceived by the Holy Spirit and she will have a son. So he did not have sexual relations with Mary until her son wasRead MoreGuilt as Reparation for Sin in Nathaniel Hawthornes The Scarlet Letter5500 Words   |  22 PagesHester faces many more conflicts after she is released from the small prison. She enters the town and is subjected to the glares, condescending remarks, and disapproving stares of the townspeople. These responses from her peers and neighbors trigger the guilt that has been festering inside her since her transgression. She is forced to live in seclusion with little Pearl because she is not accepted by society and everyone shuns her. She chooses to live in seclusion because she cannot bear to face the guiltRead MoreStrategic Marketing Management337596 Words   |  1351 Pagesassessment model 15.6 Some other approaches to modelling 15.7 Summary Stage Five: How can we ensure arrival? Strategic implementation and control 16 Problems to overcome 16.1 16.2 16.3 16.4 16.5 16.6 16.7 16.8 16.9 Learning objectives Introduction Pressures Problems in the marketing subsystem Problems of marketing feedback Information adequacy Cost problems Marketing orientation Planning orientation 536 536 539 549 551 551 553 555 565 576 585 587 589 589 593 610 624 625 627 627 627 642 648 652 664

Customer Needs and Customer expectation

Question: Discuss about the Customer Needs and Customer expectation. Answer: Determination of customer needs Customer needs is the most important thing for a company in order to increase the profitability as well as the brand reputation in the market. The retail store chosen here for the report is a fashion retail stores that deals into manufacturing and selling apparels and accessories for men, women and kids. If the retail store is unaware of customer demands, then it is obvious that the store will not be able to compete in the market. The retail store can do extensive market research in order to get idea about the fashion ideas of apparels. Apart from that, feedback from the customers coming into the stores will also be helpful in determining customer demands (Kursunluoglu 2014). Digital promotion and engagement of customers in the social media webpage is an another option for determining customer needs. Measurement of customer needs Feedback of the customers who are buying things from the s tore is the best option of knowing about their fulfillment of requirements regarding apparels and accessories. Customer loyalty programs are an aspect that can also determine the expectations of the customers from the company. Apart from that, inclusion of customers in the development of the stores and finding their level of participation can be an option for measuring the expectations of the customers. Feedback related to the repurchase of goods and the level of service expected from the retail store will help the store to gather a detailed idea regarding the needs and expectations of the existing customers (Srivastava and Kaul 2014). Behaviour of the customer while buying things and the choice preference of the shoppers is an attribute that can be considered by the store. Attempts in customer expectation It can be said that the organization is making effective attempts in meeting the expectations of the customers. The target of the store is to increase the number of customers while increasing the sales of the company. However, the improved brand reputation is also an attribute of meeting customers expectations. The retail store is focused on adopting the latest fashion trends in the women and men apparels. The company is successful in formulating customer loyalty programs. By promoting end of season sale and proactive customer service, customer expectation can be improved (Navickas et al. 2014). Effective communication skills The retail store can follow effective methods of communication such as reading, talking, listening, nonverbal communication, etc. The business can provide training to the employees present on the store in order to provide excellent customer service to the shoppers. The main aim of practicing effective communication is to increase push selling of the products of the store to the shoppers. Some specific words that the employees can use are would you like, appreciate, may I, consider this, thank you, etc. to the customers. Apart from that, the digital team of the company must engage the followers of the social media webpage (Zablah et al. 2016). The engagements of customers are responsible for conversion of the followers into potential customers. Both types of communication are essential in order to improve the customer service that leads to sales of the different products of the store. Besides this, promotional campaigns are a method that can be considered as a part of the communicatio n with both existing and prospective customers of the company. The advertisements used through legacy media and digital media are considered as the media of the reinforcement of the brand and the launch of new apparels by the company (Orel and Kara 2014). Importance of listening Listening is a part of communication that is considered as a mandatory approach while maintaining an effective communication with the customers. The employees of the retail store must listen to the queries of the customers in order to provide them with effective solutions of the requirements. However, it is the responsibility of the employees working with the company in order to understand the latent demand of the customers by serving them with appropriate solutions (Ene and zkaya 2014). A good listener must maintain a good eye contact, share positive comments, conveys sincerity, lean towards the customer, etc. However, listening skills can be improved while focusing on the speaker and their queries. Listening to the customer with an open mind is the sign of active listening. The employee must rephrase the query of the customers so that the customer will understand that the sales executive has tacit the intended message. Body language must be improved so that it does not portray any type of disapproval or impatience attitude to the customer (Srivastava and Kaul 2014). References Ene, S. and zkaya, B., 2014. A study on corporate image, customer satisfaction and brand loyalty in the context of retail stores.Asian Social Science,10(14), p.52. Kursunluoglu, E., 2014. Shopping centre customer service: creating customer satisfaction and loyalty.Marketing Intelligence Planning,32(4), pp.528-548. Navickas, V., Navikaite, A., Abeyrathne, U., Jayarathne, S., K?l?, S., Chen, Y.L., YALMAN, Z., Chen, P.C., Huang, C.H., ER, S. and RC, M.., 2014. Methodological aspects of customer satisfaction: Measurement and models.International Journal of Arts and Commerce,3(8), pp.49-58. Orel, F.D. and Kara, A., 2014. Supermarket self-checkout service quality, customer satisfaction, and loyalty: Empirical evidence from an emerging market.Journal of Retailing and Consumer Services,21(2), pp.118-129. Srivastava, M. and Kaul, D., 2014. Social interaction, convenience and customer satisfaction: The mediating effect of customer experience.Journal of Retailing and Consumer Services,21(6), pp.1028-1037. Zablah, A.R., Carlson, B.D., Donavan, D.T., Maxham III, J.G. and Brown, T.J., 2016. A cross-lagged test of the association between customer satisfaction and employee job satisfaction in a relational context.Journal of Applied Psychology,101(5), p.743.